HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: WPB Technology

In this role, you will:

·       Batch support and Automation.

·       Triage, troubleshoot and resolve production support alerts and incidents

·       Manage incidents and effectively communicate with Users, Application Service Owner and Senior Management and Stakeholders.

·       Perform application support as necessary; participate in the Crisis Calls for production incidents

·       Incident and Problem management communication and participation

·       Identify and work on system performance improvement

·       Should be a team player and should have ability in taking initiatives and maintaining congenial work

·       Follow standards and controls to ensure quality of outcome

·       Ensuring strict adherence to all regulatory issues and compliance of all internal controls. Implement and comply with Group Compliance Policy.  Should deliver considering the operational risk associated with the role.

·       Understand the severity and adhere to escalation protocol for real time issues

·       Analyse the metrics and optimize the production issues

·       Collaborate with stakeholders to support the planned outages

To be successful in this role, you should meet the following requirements:

·       8+ experience in development and batch support activities.

·       Strong knowledge of Vision Plus batch flow.

·       Hands-on experience on Cobol Development, REXX, Ezytreives and good analytical skills.

·       Strong knowledge of COBOL and CICS

·       Strong knowledge of Jenkins

·       Well versed with Mainframe technologies such as Endeavour, ChangeMan and batch scheduling activities.

·       Experience in design and development of Small/medium problems  Strong interpersonal and communications skills

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India