HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Fraud Operations Investigation Officer.

Principal Responsibilities

In this role you will

• Act as Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activity
• Monitor high-risk transactions and behavioural alerts using fraud detection systems
• Contact customers via telephone or face-to-face at branches to validate suspicious transactions and identify potential scams
• Educate customers on scam red flags and persuade potential victims to refrain from transferring funds to fraudsters
• Collaborate with law enforcement for the prevention/intervention of scam cases and monitor suspicious money mule activities
• Partner with the offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy and compliance with all relevant regulations and internal policies
• Communicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks
• Stay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks

To be successful you will need

• Ability to convince aggressive customers and de-escalate high-stress situations
• Effective communication, interpersonal and presentation skills to build relationships with customers and internal stakeholders
• Strong understanding of bank regulations and industry best practices related to fraud risk management
• Solid experience of fraud investigation and detection methodologies and techniques
• Ability to work independently and as part of a team
• Passionate and detail-oriented

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.