Job Advert Details
Some careers have more impact than others.
If you are looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
Our GCOO organization is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking a dynamic individual to join our team in the role of Cheque Operations Officer - Cash and Cheques Domain Operational Services.
Principal Responsibilities
- · Ensure that all International and Domestic Cheque payments are processed in line with the Central Bank guidelines including all HSBC policies.
- · Ensure sufficient oversight on the back-end processing with the Global Service Centers (GSC) teams and develop good working relationships with the support functions.
- · Inform and influence the decision making of senior leadership by use of management information, business performance information, analytics, forums and stakeholder feedback.
- · Should have a very strong passion towards delivering world class customer experience.
- · Seek continuous improvements in efficiency of service provision and cost effectiveness of operations.
- · Be responsible for meeting operational risk targets, managing the risk and control environment and maintaining and observing all HSBC control standards including implementation of internal and external audit recommendations.
- · Leading and mentoring the team to ensure daily operations are carried out in an efficient manner while proving feedback for staff development.
Requirements
- · Applicable for Sri Lankan nationals only.
- · Excellent customer service and communication skills.
- · Prior experience in managing processes pertaining to Payments and cheques will be an added advantage
- · Strong analytical and interpersonal skills.
- · Strong Leadership and stakeholder management skills
Interviews will be scheduled within two days from Cut-off Date of the advertisement. In the event you are shortlisted you will be informed via e-mail on the same.
Hiring Manager: Radhiha Sanjeevan
When applying please submit a full resume.
You will achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.