职位描述
(Location:Beijing,Shanghai,Guangzhou,Shenzhen)
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- 准确识别客户需求，协助客户通过合适的渠道（包括但不限于：电子银行、呼叫中心等）及时准确地完成业务办理。
- 协助分支行提供高效、高质量的客户服务和令人满意的客户体验。
- 了解客户并遵守法律法规，降低操作风险。对业务办理中的潜在风险（如欺诈等）保持警惕，如遇问题及时上报处理。
- 识别销售机会，根据客户的业务需求，把客户推荐给有相应资质的销售人员进行沟通、产品配置和服务，协助银行完成销售目标和财富管理策略。
[1][1]
要求
To be successful in the role, you should meet the following requirements：
- 本科及以上学历(国家认可)；
- 有强烈的工作责任感和优秀的学习能力；
- 良好的沟通和客户服务能力；
- 有一定的组织协调能力和强烈的自我激励；
- 良好的英文听说读写能力。
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /CJ/#LI-AS1
Issued by HSBC Bank (China) Company Limited