职位描述
GCOO - Asia & Middle East COO
Our GCOO organisation(formerly DBS) is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Impact on the Business/Function
· Manages the delivery of timely and effective invoice and T&E processing to ensure that correct accounting entries are passed feeding to the relevant General Ledgers / cost centres input by stakeholders.
· Prevent inappropriate / invalid payments being made resulting in potential operational losses.
· Make sure production, maintenance and communication of accurate management information relating to the local AP function and its performance, adopting Group defined templates.
· Complete variance and trend analyses to support financial and operational business management of the local function, and where necessary alerting identified trends impacting the wider bank operations to local management.
· Resolves issues relating to Business Continuity, Records Retention Management, Information Security, Operational Losses & Near Misses.
Customers / Stakeholders
· Ensuring a timely and effective response to user needs related to non-routine or unusual problems and information requests, as well as those from internal and external auditors.
· Ensures an effective service is provided, against published service levels, in accordance with the Operation (Accounts Payable) FIM.
· Maintain a customer driven service, whilst critically reviewing and challenging non-standard requests.
· Support on escalated queries and complaints to drive fair outcomes and high levels of customer service
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership & Teamwork
· Manage related local projects requiring detailed review, working with other departments and coordinating user requirements and recommendations for quality and productivity improvements.
· Support development and implementation of system changes.
· Engage with Regional Head of Accounts Payable to support the driving of increased productivity and standardization in country operation.
· Ensure effective and regular engagement and communication with outsource resources as a one team.
Operational Effectiveness & Control:
· Ensures standardized reporting to enable effective operational management, and timely resolution of risks and issues.
· Identify areas for standardization and migration within local processes. Align processes to consistent Group processes.
· Increase automation and process compliance for Accounts Payable.
· Support changes in behavior in order to enable move to standardized lower processing cost processes.
· Ensure assigned accounting, processing, reconciliation and reporting functions are completed timely and in compliance with internal and external policies and procedures.
· Ensure effective and timely reporting, monitoring and recovery of Operational Losses, including Potential and Near Miss, and timely escalation in line with Group policy.
要求
To be successful in the role, you should meet the following requirements:
Principle:
• Understanding of HSBC structures, processes, and objectives across the Group
• Ability to remotely manage team (both inhouse and outsourced) and stakeholders
• Ability to understand and independently handle new and existing systems and processing
• Ability to work independently, interact with stakeholders within the HSBC in Japan, Regional Office and other countries
• Excellent interpersonal and people management skills
• Consultative and client-centric approach in service delivery, supported by strong problem solving skills
• Highly adaptable and be able to work in a dynamic working environment with a strong drive and be able to work under pressure
• A high degree of professionalism and tact in handling sensitive situations
• Business level verbal and written communications skills and reading and writing documentations required in both English and Japanese
Preference:
• A comprehensive understanding of a broad range understanding of the accounting
• Comprehensive understanding of how large banks operate, key challenges faced in the operating environment
Work arrangements:
• Location of work for this role position will be HSBC China
• This role position is to manage Japan AP operation remotely from China
• Japan AP operation is conducted by Japan onshore team and the outsourcing partner in Dalian which are in scope of the management.
Please note: Applications should be through CareerLink.
You’ll achieve more when you join HSBC.
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Issued by HSBC Corporate Services(Shanghai) Co.,Ltd