HSBC Group

Role purpose

The primary role of the Transaction Monitoring (TM) Associate is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behaviour) utilizing the internal system data sources to establish whether the anomalous behaviour can be allayed.

If not, the Associate will perform a detailed investigation utilizing all internal and external sources available, and continue working on the same investigation. Once the Associate has reached a conclusion, if the case is deemed to not represent unusual behaviour, it will be closed.

If it is deemed anomalous, the case will be escalated with a summary of the findings to the AML Investigations (AMLi) team.

The investigation is based around the local in-country HSBC customers and the specific transaction(s) that have generated the alert (s)/case on their HSBC account(s). Using the Transaction Monitoring system screens and the criteria which highlights the reason that the case/alert has generated an investigation needs to be undertaken using core bank systems.

Main activities

• Review of cases /alerts generated by HSBC Group application and ensure the anomalous activities are reported to Investigative Reporting (IR) in accordance with regulatory requirements where appropriate
• Common fraud / errors / irregular customer requests are identified and escalated in accordance with procedures in a timely manner
• Collection of the necessary transaction background information / source documents for analysis.
• Follows processes and uses appropriate templates and reporting standards to ensure work is delivered in accordance with relevant timetables, quality standards and internal policies and procedures.
• Acts as the first line of defense, monitoring business information to ensure that unusual activity is identified in a timely manner and escalated in accordance with procedures.
• Undertakes specific information and data gathering, checking and reporting in support of Compliance audits, projects and reviews, producing accurate, on-time outputs to the expected standards.
• Build on the knowledge of latest Anti Money laundering trends.
• Achieve the levels of productivity and quality as per the standards, agreed for the process.
• All data requirements (timesheets and process information) is accurately updated in a timely manner.
• Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations to the Line Manager.
• Demonstrate ways to improve investigations and increase productivity.
• Timely referral to the respective Relationship Manager’s / Business Partners for queries is made appropriately.
• Provide accurate and valid referrals to the respective Level 3.

• Bachelor’s degree, preferably from a Commerce or Finance background.
• Professional certification - AML foundation (advantage)
• Knowledge of various Banking Products (Eg. Savings Bank Account, Current Accounts, Business Account etc.) essential
• Ability to apply templates and HSBC frameworks to day to day  digital work environment
• Understands what Financial Crime/ Terrorist Financing is and the cost to society.
• Basic knowledge of Outlook and basic or intermediate level in Office (Excel, Power Point, Word, etc.).
• Ability to speak and understand English fluently
• Business proficiency to write AML Reports in English.
• Strong decision making and analytical skills.
• Takes ownership and leads by example.
• Takes opportunity to understand business beyond their own immediate work area.
• Ability to understand and interpret numeric data.
• Flexibility to work shifts.
• Ability to handle varied responsibilities.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.