HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Assistant Card Authorization & Portfolio Team Manager, reporting to Head of Customer Service Card and Loans

Principal responsibilities

• Lead and supervise a team of Assistant Card Authorization & Portfolio Services Managers to evaluate applications for credit limit adjustment, card loan, and spending instalment according to HASE’s unsecured lending policies while applying personal judgment and discretion in the approval processes.
• Negotiate with Cardholders or Relationship Managers who act on behalf of the affluent Cardholders to offer the optimum level of limit that both serve the needs of the customers and avoid granting excessive credit.
• Monitor and review the recommendations made by the Assistant Card Authorization & Portfolio Services Managers, fine tune credit review criteria and liaise with CSM on credit policy settings with respect to line increase and portfolio management.
• Monitor the performance of GSC China to ensure the card loan applications can be processed according to the Performance Level Agreement.
• Manage resources over portfolio management functions with respect to ongoing card loan promotion programs.
• Access accounts strategically according to customers’ backgrounds to protect credit portfolio quality.
• Review the credit card accounts that opened on special conditions before card renewal.

• Diploma in a related discipline OR other relevant qualifications
• Proven experience in credit approval, with exposure to credit card services an advantage
• Good communication, interpersonal and analytical skills, with ability to work under pressure
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited