Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Propositions and Management
We are currently seeking a high caliber professional to join our department as Assistant Manager, Affluent Propositions.
Principal responsibilities
· Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
· Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager
· Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs
· Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
· Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
· Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
· Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
Requirements
· University degree in Business Administration, Marketing OR other relevant qualifications
· Minimum of 3 years' retail banking experience
· Frontline or segment experience will be a plus
· Customer-oriented with strong business acumen and analytical skills
· Positive, flexible and self-motivated individual with good project management and interpersonal skills
· Proficiency in both English and Chinese
· Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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