Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further
Private Banking and Trust Services
Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it.
Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale.
Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.
We are currently seeking a high caliber professional to join our department as Assistant Manager, Client Service, reporting to Client Service Manager.
Principal responsibilities:
- Provide comprehensive support to Team Head of Relationship Management (RMTH) to ensure exceptional team performance, while effectively managing costs, risks, and the control environment.
- Act as the Point of Escalation and Team Coordinator, assisting RMTH/RMs with client complaints, operational incidents, and on-ground issues.
- Showcase leadership and coordination skills within the team, setting high standards and exemplifying values and behaviors aligned with the Bank’s principles to lead a high-performing, successful, and engaged team.
- Coach, mentor, and develop Assistant Client Service Managers (ACSM) within the team to achieve a same level of expertise and knowledge in execution and the adoption of best practices.
- Represent the Front Office in the Bank’s change management initiatives and projects.
- Assist in the management of client accounts, ensuring accuracy in documentation and compliance with regulatory requirements.
- Address client inquiries and resolve issues promptly, ensuring a high level of client satisfaction.
- Work closely with business partners’ inquiries promptly within reasonable time.
- Facilitate and monitor the onboarding process for new clients, ensuring all necessary documentation and compliance checks are completed.
- Manage the annual processes (e.g. CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard.
- Support Client Service Managers and Head of Platform Management in the implementation of Business Strategies/ Initiatives; identify streamlining opportunities and initiate procedural changes and/ or system enhancements to cope with internal or external requirements/ changes and ensure control effectiveness.
- Ensure the Team delivers in line with internal procedure/SLA and comply with standards and policy.
Requirements
- University degree in a related discipline or other relevant qualifications
- Proven experience in banking with knowledge of investment and insurance products; experience in dealing with high net-worth customers an advantage
- Good analytics and logic to prioritize and work effectively under pressure
- Able to lead, motivate and mobilize a small team of assistants to deliver the day-to-day role and ad-hoc projects
- Able to adapt and react to new regulations efficiently and collaborate with various departments
- Able to act without supervision for time critical issues
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Ability to be resilient in face of difficult situations
- Ability to communicate effectively, embrace change and overcome challenges.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.
You’ll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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