Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.
Responsibilities:
- Review and adhere to established policies and procedures to ensure compliance with all relevant regulations and internal policies.
- Develop and implement strategies to prevent, detect, identify, investigate and prosecute fraudulent activities.
- Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
- Review and perform quality check on offshore fraud operations team’s investigation and detection alert handling on suspicious transactions and timely escalate serious or syndicate fraudulent activities for further actions.
- Assist to lead and drive the offshore fraud operations team to ensure the fraud detection and investigation functions are effective and efficient.
- Analyse fraud transaction patterns and defrauding behaviours to provide insights for enhancing fraud detection capability.
- Ensure investigations and detection alert handling are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
- Provide guidance/direction to mentor members of the team or develop their skills.
- Handle ad hoc projects as assigned.
Requirements
Requirements:
- University Graduate in Business Administration, Banking, Finance, Account or related discipline.
- Minimum 2 years of solid experience in fraud operations / fraud risks / investigations.
- Ability to communicate effectively, embrace change and overcome challenges.
- Ability to prioritize conflicting demands and problems in a dynamic environment.
- High level of influencing skills with the ability to communicate to multiple stakeholders.
- High proficiency in English, Chinese and Putonghua.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Experience on QC/QA/monitoring a team/ audit work.
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