Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.
At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Medical Services.
Principal Responsibilities
In this role you will
- Assess and approve claims by providing fair, professional and quality settlement and managing customer expectation with flexible solution
- Assist to direct and guide subordinates and teammates to ensure proper assessment and settlement of all claims as to achieve KPIs
- Ensure all claims activities comply with regulations and internal guidelines
- Coordinate and participate in enhancement or initiative activities, new products as to meet business needs and improvements on operations efficiency and customer experience
- Handle customer complaints and resolve disputes
- Prepare regular claims reports and handle data verification
- Prepare and participate in audits and compliance review and ensure the operations procedure is in compliant to the set rules and regulations
- Participate in projects or ad-hoc tasks in accordance with requirements set
Requirements
To be successful you will need
- Prior experience in individual life / medical insurance industry
- Own the job attitude, Independent, self-motivated, well-organized, good team player and able to work under pressure
- With customer services experience will be added as advantage
- Good command of written and spoken English and Chinese
- Good computer skill, proficient in MS Office, Excel and PowerPoint
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.