HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager, Wholesale CAO - ASP CMB COO OFFSHORE TEAM - CH.

Principal responsibilities

• Costs & reporting - Consolidation / preparation of MIs and performance metrics for insights and actions. Role taxonomy updates, Assurenet / GL reconciliation, GSC bills checking, Inter Global Biz recoveries/services, GHQ charges, IT CAM validation.
• DBS and GFs engagement related - ServCo coordination activities, Operational Performance Metrics – Customer Journey KPIs, SLAs with GFs & DBS. Work across teams to ensure issues are escalated and resolved in a timely manner.
• FTE MI - WCOO metrics MI collation & distribution, FTE monthly reporting, Span of Control, HRR governance & oversight.
• FTE management - Track scorecard performance, monitoring of recruitment approvals and due diligence review of requests, Job catalogue, High risk role governance, business framework review, org chart preparation and maintenance, Training Coordination.
• Support, coordinate and implement strategic initiatives which are often of a complex, strategic and cross functional nature to rationalise or create efficiencies across WCOO.
• System access control – maintenance of self-service procedures for front line system access. Centralisation of any non-Service Now access requests.
• Provide management support to regional and country CAO leads on an ad-hoc basis as required.
• Implementation of special projects and WCOO initiatives as required.

Accountabilities for Business, Customers and Stakeholders

• Ensure strategic objectives are translated into initiatives and brought into reality, working with key stakeholders to ensure appropriate mechanisms for key measurements and monitoring to ensure transparency and progress evaluation.
• Build strong relationships with key stakeholders to ensure correct focus and direction for the business area across the bank.
• In collaboration with Regional Wholesale, CMB, GB and Digital Business Services (DBS) sub-functions, executing key initiatives including streamlining, simplification and service mapping, working alongside process re-engineering colleagues as required.
• Develop close and effective working relationships with Global Business & Functions / Regional strategy teams.
• Manage and, where relevant, support relationships with nominated executives across respective Countries / Functions to ensure common understanding of critical issues as they relate to WCAO capabilities.
• Build close links to other Global functions to ensure well informed perspectives on best practices.
• Support development of Regional WCAO communications, ensuring stakeholders are included in regular strong, two way communications.

Experience:   

• Strong banking, business management / project management background.
• Experience in driving multiple complex projects simultaneously.
• Experience working in CMB / GB.
• Experience working in a business management role is beneficial.
• Proven ability to work in a fast paced, ambiguous environment, whilst setting and managing realistic expectations.
• Proven experience in navigating a matrix organisation, working with business, functional, region and country stakeholders to work collaboratively.

Capabilities:

• Outstanding relationship management, collaboration and influencing skills.
• Analytical reasoning and excellent problem solving ability in complex ambiguous situations.
• Excellent at being flexible and adaptable in an environment of constant change and challenging bureaucracy.
• Excellent Excel and PowerPoint skills.
• Excellent written and verbal communication skills.
• Excellent planning and organisation skills with proven ability to meet deadlines.      

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.