Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Assistant Operations Support Manager (Customer Relationship Team), reporting to Manager, Relationship Management
Principal responsibilities:
Support the daily operational management of Customer Relationship Centre
Contribute to the Bank's objectives according to the formulation and implementation of the business plan
Monitor and take multiple level control of different product performance for Relationship Management and Wealth Management streams respectively
Handle the daily administration of customer accounts including investment, insurance, loans, deposits, and other banking transactions
Ensure staff have conducted regular reviews with customers and provide appropriate wealth management products according to customer needs
Contribute to streamline the operation workflow and process to improve customer service and enhance the processing efficiency
Requirements
Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must
Proven experience in retail banking, with sound knowledge in banking operations
Clear view on how to work with Compliance, Credit and Risk, and Internal Control to ensure a balanced risk operating environment
Good communication, interpersonal and organizing skills
Fluency in both English and Cantonese, with knowledge of Putonghua preferred
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
You’ll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited