Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Wealth and Private Banking Operations.
Principal Responsibilities
- To manage the end-to-end Wealth and Private Banking activities covering various products not limiting to Unit Trust/Alternative, Dual Currency Deposit, Structured Deposit, Local & International Bonds, IPO Bonds, Structured Products and Equities
- To manage all outsourced activities; connect and collaborate with offshore colleagues to ensure Performance Level Agreement is consistently met and customer service delivery is of high standard continuously
- Maximization process of efficiency and effectiveness in the team through simplification, streamlining and/or automation
- To deliver high standard of customer service delivery and ensure that feedbacks, complaints and enquiries from internal & external customers are promptly handled
- To practice robust Controls and compliances and accuracy in management reporting
- to support and roll out all related projects and system enhancements within stipulated timelines
- to manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Ensure Desk Instruction Manuals are promptly reviewed and updated
Requirements
- A minimum degree holder with 2 years or more relevant experience in Wealth and Private Banking operations
- Able to work independently and manage projects related to Wealth and Private Banking operations
- Proven ability to multi-task in a fast paced work environment and work under pressure with demanding timelines
- Highly motivated with proven ability to work collaboratively within teams and stakeholders and to deliver on time
- Strong analytical mind and conceptual skills is required
- Cognizant on MAS & SFA related regulations is preferred
- Have excellent eye for detail
- An effective team player with excellent interpersonal and communication skills, adaptability and professionalism
- Proficient in MS Office
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.