Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director - Delivery Management Specialist
In this role, you will:
Primary Accountability:
The Pod Lead is responsible for people managing Regional Risk project Pod, developing the team capabilities across multiple functional areas, accelerate & maintain the staff engagement, managing under-performer and developing talent properly.
Functionally leading the pod. Define & lead the team to execute engineering delivery plans, working with other pods in Enterprise Risk IT and business to solve problems using technology
This role will suit a candidate who strives to build a high performing team with a desire to change and disrupt the organization through design thinking, innovation and thought leadership.
Ability to mobilize team which operates across a spectrum of technology stacks to deliver best in class operations.
Use knowledge and experience in best practices, processes, frameworks, tools and automation to improve the overall quality of service.
The role holder is expected to foster a learning culture, ensuring personal, and the team's, technical expertise remains current with the latest industry developments.
Working closely with the Production & Infrastructure Pod, to own patching process, plan and execution to ensure the Enterprise Risk systems follow best practise for addressing Cyber Security Risks
Vendor management, able to work closely and negotiate with vendor management team in case of product defect identification and fight for the best outcome for the team and HSBC.
Financial Management, need to ensure projects are delivered on time and on schedule within approved budget. Able to drive transformation and business team to prioritize under tight schedule and conflicting priorities from different stakeholders.
As a Technical Expert, operate within a team(s) working at all stages of a product or service release/change with a strong customer focus and end-to-end journey, ensuring they have an excellent domain knowledge
Working with other engineers within the team to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc) are identified and addressed at all stages of a product or service release/change
Responsible to support in identification, root cause analysis and eradication of problems associated with the IT service, as directed by Embed DevOps accelerator
Customers / Stakeholders:
Assist business stakeholders with the decomposition of complex business requirements into Epics and User Stories that can be delivered by Technology teams via respective backlogs with minimum cross product co-ordination
Managing, monitoring and reporting progress, issues, dependencies and risks to the programme management, internal stakeholders and/or steering committees. Also, making recommendations to influence decision-making in order to maintain progress towards delivery and benefits realisation
Manage (or where relevant support) relationships with nominated executives within respective Regions / Countries / Functions / Global Businesses to ensure common understanding of critical issues
Leadership and Teamwork:
Working with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
Drive the use of Agile methodologies within Technology teams (e.g. Scrum, Kanban, Lean) in line with corresponding transformation frameworks at the bank
Enforcing process discipline and improvements in areas of expertise, such as disciplined agile software delivery, production support processes and continuous DevOps pipelines development
Ensuring that all Technology practices and associated tools are being adopted and adhered to within the Programme / Project
Manage the development and promotion of the technology portfolio and project management practices
Ensuring adherence to standard controls and driving teams to achieve compliance and framework, capability management, Security controls and technology architecture designs.
Technical Skills are advantage:
Technical Leadership and Delivery Planning
Jira, Confluence, Teams, Jabber
Python and ETL ,
Knowledge on Design and architecture data patterns specially involving Data lake and LCoud Lake architectures
GitHub/Jenkins/S3
Linux / Windows / MS SQL Server
WebSphere application server / Tomcat
Control M / X-matters
Expertise analytical analyses for system troubleshooting
Production Support and Associated Processes and Control
Requirements
To be successful in this role, you should meet the following requirements:
Proven experience of leading delivery of major IT Projects collaborating across multi-cultural diverse work environments (minimum 10 years)
Proven experience in using Agile and Dev Ops practices
Proven experience of Stakeholder management across the business and IT
Proven experience in IT Services Management and IT Operational processes
Proven experience in setting up and managing end to end IT Technology landscape
Excellent communication, interpersonal & influencing skills (written and spoken)
Excellent IT Infrastructure Service Delivery skills
Excellent critical thinking skills - ability to work under pressure and resolve complex issues
Interpersonal Skills
Strong leadership and influencing ability
Flexible, adaptable and pragmatic; willing to take on a range of tasks
Personable and able to build strong rapport with the team, users, HTS and senior management
Team player, who is nonetheless able to work with little supervision; proactive, with drive and energy.
Strong interpersonal, problem-solving and analysis skills.
Highly organized with a strong delivery focus and ability to prioritize effectively
Attention to detail and accuracy
High levels of integrity, handling confidential information and sensitive matters in a professional manner at all times
Ability to produce clear, concise reporting
Excellent communication – written & oral
Good facilitation skills
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India