HSBC Group

As a leading international bank, we are at the forefront of digital innovation in the financial services sector. Our success is built on a foundation of technology that is both robust and responsive to our clients' needs. We are seeking a highly skilled and personable Associate Project Manager to bridge the gap between our technology teams and business stakeholders, ensuring the seamless delivery of critical projects that drive our business forward.

This role is a critical part of our team, and we look for the ideal candidate that can further develop to become a technology leader with the potential to guide our bank's technological future.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, supports and rewards that will level you up further.

The Role

·       End-to-End Project Management: Lead the full lifecycle of complex IT projects, from initiation and planning to execution, monitoring, and closure. You will be responsible for defining scope, managing budgets, and ensuring timely delivery.

·       Stakeholder & Relationship Management: Serve as the primary point of contact for key business stakeholders. You will be responsible for building and nurturing trusted relationships, understanding their needs, managing expectations, and ensuring that project outcomes align with business goals.

·       Communication & reporting: Provide clear, concise, and regular project updates to all stakeholders, including senior leadership. Translate technical information into business terms and vice versa.

·       Risk and issue management: Proactively identify, assess, and mitigate project risks and issues. Your ability to anticipate challenges and work collaboratively to find solutions will be critical to project success.

·       Digital transformation: Support CIO to lead the bank's digital transformation initiatives, overseeing the adoption of new technologies such as AI, machine learning, cloud computing, and blockchain to enhance customer experience and operational efficiency.

·       Innovation: Champion a culture of innovation within the technology department and across the organization, fostering an environment where new ideas are encouraged and explored.

·       Cross-functional leadership: Guide and motivate cross-functional teams, including developers, business analysts, and quality assurance testers. You will foster a collaborative environment and ensure all team members are aligned with organisational goals.

·       Third party management: Engage internal and external third parties to provide technology solutions and services. Take ownership of the relationship and manage third party cost effectively

·       Regulator engagement: Maintain relationship with local regulators, ie Bank of Thailand, Anti-Money Laundering Office, Securities and Exchange Commission, Revenue Department, NITMX, and act as a central IT contact for regulatory-related requirements and projects. Interpret regulatory language and translate into clear and actionable technical requirements. Facilitate audit activities and provide adhoc or recurring reports for full compliance.

·       Incident response and problem management: Act with shared responsibilities to manage incident and problem to ensure production services are functional within service level agreement

·       IT service owner: Support CIO as the owner of certain IT service and application, ensure the service aligns with technology control standards

·       IT cost owner: Support CIO to plan and manage IT cost of services and systems, communicate IT cost to stakeholders with transparency and manage IT cost within plan

• Experience: A minimum of 8 to 10+ years of experience in IT, with a proven track record of successfully delivering technology projects
• Project management methodologies: Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall) and experience using project management tools (e.g., Jira, Microsoft Project)
• Financial services experience: Previous experience in the banking or financial services industry is essential, demonstrated good understanding of regulatory and compliance requirements.
• Relationship management: Demonstrated experience in a client-facing or business-facing role, with a strong ability to build and maintain positive relationships with diverse stakeholders at all levels.
• Data-driven decision making: Be an advocate for using data analytics to inform business decisions and create new opportunities as well as in IT cost analysis.
• Resilience and adaptability: Be resilient in the face of challenges and adaptable to new technologies, market conditions, and business demands.

• Problem-Solving: Strong analytical and problem-solving skills, with a track record of successfully navigating and resolving complex issues.
• Communication Skills: Excellent verbal and written communication skills in English, with a talent for clear and compelling presentations.

Preferred Qualification

• Experience with a major digital transformation or core banking system implementation
• Experience as a senior technology executive in a major international bank or financial institution
• Experience working in a global environment and a sensitivity to different cultures and business practice
• Being resilient in the face of challenges and adaptable to new technologies, market conditions, and business demands with flexibility to work on weekends or late hours
• Ability to work as part of virtual team across multiple regions
• Demonstrated an open-minded, can-do attitude with ambitions toward excellence
• Good understanding of payment services such as ACH/RTP/RTGS/Swift
• Data analytic tool such as Power BI, Tableau, Qliksense
• A master's degree in a relevant field such as computer science, business administration (MBA), or engineering