HSBC Group

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.  

We are currently seeking a high calibre professional to join our team as a Client Change Associate. 

Principal Responsibilities

In this role you will

• Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring
• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the clien
• Plan and control the change request delivery process across internal Securities Services (SSv) teams. Manage and ensure consistent approach for the change request process across platforms
• Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production
• Build key relationships with internal SSv stakeholders
• Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors
• Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services

To be successful you will need

• Relevant experience in Securities Services
• Exceptional communication skills – both written and verbal
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, and scenario planning
• Experience in managing relationships with senior stakeholders including Client or other external parties
• Experience in project management approaches, tools and phases of the project lifecycle
• Proven ability to prioritise competing demands with strong analytic and decision-making abilities
• Must be a team player and able to work with and through others

Opening up a world of opportunity
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.