Job description
The role is responsible for the delivery of post-sales support to CIB clients, across a full range of Global Payments Solutions (GPS) products. The role incorporate Client Service.
• Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others
• Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it
• Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders
• Understand and describe which products and channels relate to specific customers
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
• Help to understand clients' needs in order to improve our offering to existing customers
• Provide guidance and supervision to junior team members.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to the development and implementation of a risk aware client management culture
Requirements
•Experience in Client Service – Desired
•English as a second language – Advanced level
•Internal systems knowledge: Hogan, Leap, Connect – Desired
•High level of responsibility, organization and proactivity
•Effective communication skills, both written and spoken
•Excellent service attitude
• Strategic and business thinking aligned with HSBC.
• Quick learner and results-oriented/proactive.
• Leadership, good negotiator, able to work under pressure, and conflict mediator.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.