Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The role is responsible for the delivery of post-sales support to Corporate & Institutional Banking (CIB) clients, across a full range of Global Payment Solutions (GPS) corporate card products. The role incorporates Client integration, Client Implementation and Client Service.
As our Commercial Client Service Manager you will:
- Provide accurate, timely and professional responses to inquiries sent to our two pooled service mailboxes by commercial card clients
- The Commercial Card Client Service Manager will be responsible for monitoring a case dashboard throughout the day to ensure established SLAs are met and the client experience is exceptional
- When the role requires, this individual will schedule calls with clients to train on how to use the online card management portals, and how to manage their card programs effectively
- The role will also require close collaboration with internal partners from Product, Optimization, Sales, Fraud and Relationship Management
For this role, HSBC targets a pay range between $66,900 and $99,900.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
- Direct client service experience with the ability to conduct difficult conversations with both internal and external partners
- Good understanding of corporate card products and channels and the ability to relate to client business requirements and capabilities
- Excellent interpersonal skills and ability to interact and build relationships with internal and external partners
- Excellent time management and organization and skills
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.