Job description
Customer Lifecycle Communications Manager (UAE National) - 0000L823
Some careers prize diversity more than others.
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.
HSBC International Wealth and Premier Banking (IWPB) are our new global business combining Retail Banking and Wealth Management. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
We are currently seeking an ambitious individual to join our International Wealth and Premier Banking team, working together with colleagues to define, manage and achieve divisional business targets.
The working location for this position is HSBC Tower, Dubai, UAE.
In this role, you will:
• Run the process to ensure communications are drafted, signed off and suitably prioritised within Data and Analytics (D&A) through to delivery.
• Ensure clarity and visibility across the business on the status of the backlog and process to support the business make prioritisation decisions.
• Ensure communications are translated in an engaging manner into Arabic, whilst remaining accurate to the approved English version.
• Supporting the wider business create engaging and accurate Arabic translations as required to support accelerate the launch of initiatives to meet the wider CLCM and CIM business goals.
• Identifying and implementing improvements to the ways of working to improve the prioritisation and efficiency with which communications are delivered in partnership with D&A.
• Supporting the management of the communication budgets including expense management approvals, and tracking spend rates.
• Supporting the business understand the performance MI related to communications to enable decisions on future budget / backlog prioritisation.
• Proactive management of communications in line with periodic review timescales to ensure comms are kept up to date and approved are in place.
• Proactive delivery of insights to identify opportunities to improve the quality of communications, both content and prioritisation / logic to maximise performance key CLCM KPIs.
• Coordinate with D&A to ensure effective distribution of insights and MI related to CLCM across stakeholders so teams can take action.
Requirements
To be successful in the role, you should meet the following requirements:
• Fluent in English and Arabic with the skills to translate approved English copy into engaging and accurate Arabic suitable for customers without further review within the business.
• Experience in working with diverse people, cultures and projects.
• Strong planning and organisation skills to enable effective decision making and efficient progress of plans.
• Strong data and PowerPoint skills and ability to communicate data effectively using tools such as Confluence / JIRA.
• Graduation degree is required– to secure a UAE Visa and Work Permit.
For further details and application information please visit our careers site, searching under reference number 0000L823.
You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited