Job description
Digital Product Manager (UAE National)
Some careers prize diversity more than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Role Purpose:
As a digital product manager at HSBC, you play a critical role in leading several agile development teams.
Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.
Our team are passionate about user led design and working in Agile delivery environments with retail and wealth management products and propositions. Our Digital Product Managers actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions. We are driving a digital transformation for both our customers and internally to departments not yet be accustomed to Agile ways of working.
Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across WPB.
This position is responsible for the product management of key elements of a specific HSBC WPB proposition in order to deliver distinctive value to Digital Channels using current and future digital capabilities.
Duties & Responsibilities:
• Accountable for the end-to-end customer experience of specific Digital products and features.
• Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.
• Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
• Refine customer experience for new capabilities in partnership with Sales & Distribution, Marketing, Product & Propositions, and other key stakeholders.
• Competive assessments: research new technologies and services, assess competitors/new entrants, review regulations for Digital requirements.
• Support achievement of the HSBC Vision, Values, goals and culture in personal behaviour, actions and decision making.
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge, and encouraging others to do the same in the best interests of HSBC and its customers.
• Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
• Share best practice globally by driving the use of cross border best practises when designing and implementing online business requirements.
• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
• Communicate and adhere to HSBC policy and procedures in-order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
• Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices, and standards to ensure quality, effective risk management and regulatory compliance.
• Surface and manage any risks and issues and ensure we achieve compliance with the Global FIM
Requirements
Experience & Qualifications:
• Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit.
• Experience with travel, lifestyle, and/or other consumer product development is a strong advantage. Ideally, past work experience with digital companies (e.g. Expedia, Google, Apple, Fintech style companies etc.)
• Financial services industry experience (ideally with a large corporate, within retail banking products) and strong understanding of digital business
• Global markets experience
• Experience with User Led Design, prototyping, working in Agile environment.
• Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization.
• Comfortable with technology including ability to translate business and customer needs to IT requirements,
• Exposure to projects that touch a range of technical platforms.
• Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues.
• Competent with project planning and reporting.
• Demonstrates flexibly when addressing shifting or competing priorities.
• Proven ability to build strong relationships across stakeholder groups.
• Proven ability to influence large teams with direct leadership authority.
• Proven ability to manage third parties.
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.
• Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.
• Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication.
• Strong analytical and presentation skills.
• Energetic, positive attitude and team player.
• A flexible approach to work and working hours.
For further details and application information please visit our careers site: 0000LFMA
We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.