HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Head of DIG EXPERIENCE

In this role, you will:

• Provide leadership and accountability across a globally dispersed population of Digital engineers embedded in a variety of agile teams.
• Establish and develop strong technical leadership and relationships with architecture and platform functions to influence and agree approaches to tooling and other design principles.
• Ownership and accountability for the operational stability and resiliency of the DIG EXPERIENCE PLATFORM strategy and the standards that govern these principles.
• Working with the Value Stream and Sub Value Stream Leads, providing oversight in driving resiliency and Platform stability across the Engineering landscape i.e.; manage and drive Mode 2 adoption and usage, Change Control oversight, etc.
• Represent Dynamic Experience Platform across the broader WPB and Technology community in relation to Engineering controls, resiliency, and operational stability.
• Define, develop and practically implement state-of-the-art strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries.
• Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies.
• Improve technology stability and resiliency i.e., leading adoption and new ways of working whilst managing the risk of service outages.
• Manage an effective relationship with partners and third-party vendor to ensure successful uptime and efficient cost management.
• Creates and manages strong and trusted working relationship inside and outside of WPB through strong relationships within the broader HSBC group.
• Dynamic Experience Platform representation in relevant technology and business executive forums that are focused on platform stability.
• Lead the roll out of new ways of operating and the skills development across the Engineering capability within Enabler Platforms.
• Optimise resources globally to create an integrated team leveraging the capabilities of staff in both central and regional teams.
• Manage the efforts of global teams including all aspects of data processing design, development, acquisition, testing, conversion and production support.
• Institute global platforms, promote technology sharing and leverage operating environments to achieve greater cost efficiency.
• Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry.
• Lead and develop an effective global team through communication, performance management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects the HSBC brand.
• Able to manage multiple applications to tight budget and time frames.
• Ensure technology goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
• Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies.
• Supporting audit / independent programmed assessments as required

To be successful in this role, you should meet the following requirements

• Proven track record of success in senior technology leadership roles within complex financial services companies and involvement in complex technology transformations.
• Deep technical expertise in software development (full stack), architecture, and infrastructure, with hands-on experience in building scalable, high-performance systems.
• Experience in and working understanding of hosting platforms for online and browser applications (SHP, Banking 2.0, DP, DxP, GSP).
• Accountable experience for service performance of end-to-end services delivered (e.g., service SLA, MTTR, etc.)
• A combination of technical expertise, influencing, strategic thinking, and business acumen.
• Large scale and complex enterprise planning capabilities
• Experience of agile at scale methods, using Scaled Agile and DevSecOps tools and processes
• Demonstrable success in understanding and delivering towards customer needs in large, complex organizations.
• Ability to lead and influence across a broad range of the Technology organizations.
• Managing operational functions, directing process re-engineering and efficiency exercises.
• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe).
• Ability to lead and influence global teams.
• Strong understanding of operational effectiveness and strong numbers driven.
• Leading and directing executive and non-executive work groups and effecting change through people.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India