HSBC Group

The Opportunity: We have an exciting opportunity for an Exchange Trade Fund (ETF) Operations Assistant Manager to join our team in Dublin. Being part of HSBC in Ireland, you’ll help evolve and grow our business. 

• Oversee daily ETF operation processes including trade matching, settlements, cash reconciliations, contract note release, and Net Asset Valuation (NAV).

• Be responsible for the day-to-day operational relationship with our ETF clients, including acting as an escalation point for any issues relating to portal access, settlements and valuations. 

• Provide support as necessary on daily activities such as contract notes, settlements, queries and client escalations within the ETF Operations team, ensuring that all tasks are processed in accordance with agreed procedures and controls and in accordance with relevant fund parameters.

• Provide input into planning and controlling the ETF Operations workload and workflow, review team’s output to sign-off stage where required.

• Provide continuous training, development and feedback to team members on ETF operating systems and processes. 

• Review operating processes and procedures, suggest and implement any improvements as necessary to the ETF Operations processes to reduce risk and enhance client experience, in consultation with the Head of ETF operations.

• Contribute to change management projects, system enhancements and new product launches.

• Ensure client SLAs are consistently met, and provide feedback on monthly service calls.

• In-depth product knowledge of traditional funds and specifically ETFs.

• Demonstrable experience of ETFs portals, NAV tools and how they operate in the industry.

• Detailed knowledge of the fund valuation process, ETF order processing and settlement including items such as Market Deviation, Actual Cost and Cut off times.

• Excellent communication and relationship management skills pertaining to clients.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.

• You can work your way and will have a say in when, where and how you and your team flexibly work together.

• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.

• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers