Job Advert Details
International Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
People responsibility: N
This role a core contributor role directly reporting to VP Fraud Operations under IWPB FCCS.
The role is monitor and control all kinds of fraud types from by utilizing all fraud monitoring/ detection/screening system (including but not limited to SAS EFM, Instinct and VRM) to reduce the fraud risk. Contribute to the fraud system parameters or fraud operation strategy tuning via fraud trend analysis. And conduct the Police alert cases via the NPA platform in timely manners.
This role will be responsible for:
- Reviewing all suspected fraud cases that created in the card fraud monitoring system (including but not limited to SAS EFM, VRM) or reported by other sources e.g., Call center, Collections .etc. All the suspected fraud cases must be analyzed and performed the appropriate action on each case with good record. And followed the procedure to distribute or escalate the fraud cases in timely manners.
- Conduct the Fraud application screening via the global standard platform Instinct and make judgmental call to provide the fraud conclusions for the application processing for the business.
- Conduct the Police alert cases via the NPA platform and hold amount/account block/provide fund flow in timely manners.
- Captured and identified the latest fraud trend via analyzed the fraud cases reported/detected and contribute to optimize fraud system setting to deliver the cost-efficient and quality fraud service.
- Communicate with the customers based on the developed procedures and resolve any issues and impacts from fraud alerts monitoring.
- Review the daily cases processing result generated by fraud systems (including solved and unsolved alerts) and take adequate actions to resolve the issue at earlier convenience.
- Arrange the shift rotation and assure the fraud monitoring operation was covered by 7x24 and prepare all statistics for management purpose.
- Maintain HSBC internal control standard and Group Compliance Policy.
- Ensure compliance with Group standards, regulatory and compliance requirements.
- Awareness of the operational Risk associated with the role and the action.
信息
- Require to contact customers and the extent of contact is significant
- Require to make frequent proceduralised decisions with time pressure
- Have experience in banking operations and be familiar with Card / Banking (HUB) enquiry functions
- Have sufficient knowledge/experience to take adequate actions followed the relevant SOP and procedures in the role
- Have patient and good communication skill when contact with customers
- Be attentive when handling alerts, achieve service level agreement (SLA) and support others
- Build and maintain positive working relationship with Team
- Develop Continuous Learning