职位描述
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of GCCSO Training Lead - PROCESS MGMT OF AMH RBWM CC.
Principal responsibilities
Lead, coach, develop and support a team of training managers.
Ensure robust governance processes in place for ongoing trainer competency, capacity planning and development.
Relationship management of the Regional Heads of Contact Centres SCC and our business partners for the markets under their remit.
Driving the Continuous improvement of the training timetable, material and delivery for induction, working closely with the content owners within they markets they serve.
Drive the training transformation agenda for SCC, delivering changes and initiatives to improve trainer sentiment and new joiner advocacy and performance.
Working closely with the WPB learning team, GCCB and GCC training teams to ensure that training interventions are in keeping with any rules or regulations applicable for the country, region or occupational field and aligned to the strategy / avoiding duplication.
Represent the Trainers, Training Managers and the SCC operational teams to provide feedback as required on learning content, methods and learning gaps to ensure continuation of high quality material and delivery. Work to reduce duplication of content across the business.
Provide relevant training Management Information by working with the relevant stakeholders.
Evaluate the results of training courses to identify learning needs and skills gap.
要求
Strong communication and influencing skills.
Ability to adapt and flex in a fast paced environment and problem solve.
Experience working in a Contact Centre environment.
Strong planning, organization and time management skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.