Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
CLM Operations helps protect HSBC and our customers by strengthening controls to prevent money laundering, financial crime, tax evasion and terrorist financing. As a Senior CLM Specialist, you’ll deliver high-quality KYC and Customer Due Diligence for corporate customers, manage onboarding and end-to-end reviews, escalate risk concerns, and support colleagues and stakeholders in applying a robust Risk Based Approach—ensuring compliance with regulation and Group policy while meeting operational performance targets.
What you’ll do
- Manage customers end-to-end across account opening and onboarding, including defining requirements, verifying documentation, and acting as a key point of contact for customers and business partners.
- Complete KYC due diligence reviews to the required quality and detail within agreed timelines and service levels.
- Perform account opening and regulatory activities including CDD, KYC, FATCA and CRS requirements.
- Analyse customer profiles, ownership structures and nature of business; identify UBOs and connected parties, and document outcomes clearly.
- Execute and assess screening alerts (NNS, PEP and sanctions), escalating or discounting in line with policy and evidence.
- Review customer risk ratings, recommend additional due diligence where required, and escalate material risk concerns to management and relevant stakeholders.
- Coordinate effectively with Compliance, Relationship Managers, QA/QC, support functions and technical teams to resolve issues and drive timely case closure.
- Support team performance and continuous improvement by coaching less experienced colleagues, contributing to process enhancements, and acting as backup for the Team Lead when needed.
What you need to have to succeed in this role
- Strong knowledge of Customer Due Diligence and KYC processes, including AML, sanctions, FATCA, CRS and related global standards.
- Experience delivering high-quality KYC analysis for corporate customers, including complex entity types and multi-layer ownership structures.
- Proven ability to interpret legal and corporate documentation to evidence nature of business, ownership and control.
- Strong analytical skills, critical thinking and attention to detail, with sound judgement in risk-based decision-making and escalation.
- Ability to work effectively in a high-volume, time-sensitive environment while meeting quality and productivity targets and SLAs.
- Confident stakeholder management and influencing skills to drive resolution across multiple teams and clarify responsibilities.
- Excellent written and spoken English, with professional communication skills for internal and external customer outreach via digital platforms and calls.
- A collaborative, flexible mindset with the ability to support colleagues through guidance/training and contribute to process improvement and change.
What we offer
The pay range for this role is 7225 PLN – 10841 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com