HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GSC Head of Ops Risk and Control – UWS

Business:  Wealth & Personal Banking

Principal responsibilities

• Continually assess the risks within FCS-UwS, taking into account wider business risks, changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organisation change and the impact of new technology.
• Working effectively with other Risk and Control teams and influencing FCS-UwS Control Owners/Operators in collaboration with onshore Risk functions to complete key control monitoring programmes and enabling them to articulate the risk profile of their process, promoting accountable risk and control decision-making.
• Responsible and accountable in providing oversight to senior management and stakeholders on a monthly basis of all material issues relating to FCS UwS through the GSC risk governance meeting and other risk forums which will entail materials preparation and presentation to articulate the control environment and shape the associated narrative.
• Accountable for reporting and escalating operational and reputational risks plus potential & operational losses in line with FIM policy.
• Independently collect and validate operational risk data for further analysis and usage; Contribute to the preparation of periodic risk reports, including monthly, quarterly and annual reports.
• Provide support in developing, implementing, and maintaining policies, guidelines and processes to identify, measure, monitor, mitigate and report operational risk.
• Represent FCS-UwS in various risk governance meetings such as GSC CEMM, FLoD Meetings, etc.
• Contribute to process and ‘deep dive’ reviews of specific business process or risk areas; support the review and approval process over third party assessment review of vendors; oversee the RPA risk universe and lead the activities in balancing risk and change in RPA transformation.
• Assume the role of BIRO for pan-GSC UwS and will take the lead on all activity related to Cyber Security and Information Technology Risk (CITRO).  Creating awareness material, attending meetings and understanding the impact of any changes to Cyber Security controls.
• Ensure that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• The nature of the role requires close working contact with senior management within the GSCs, WPB Risk functions and all business areas across  - UwS, as well as 2LoD and 3LoD functions.  This will include communicating technical and sensitive information.
• Adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.  The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• Provide support in facilitating risk training to promote a risk culture including the development and maintenance of eLearning modules; maintain knowledge of emerging best practices and other international standards on risk management (e.g Basel model).
• Continually support HSBC's approach to Conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
• Make considered decisions that protect and enhance HSBC values, reputation and business.

• At least 7 years of relevant experience/knowledge of risk management framework, audit roles requiring management of diverse risk types with at least 4 years of supervisory experience.
• Understanding of risk management principles, methodologies and tools, and governance principles and activities.
• Understanding of operational risk characteristics e.g. development of monitoring tools including reports, risk indicators and risk assessments.
• Significant technical knowledge of risk platforms and infrastructure.
• Proven ability to communicate, negotiate, challenge and influence effectively, with experience of building strong relationships with cross functional senior management and navigating HSBC matrix to improve NFR management.
• Exposure to policies, processes and procedures across multiple markets.
• An understanding of the complexity of FCS-Underwriting Services structure and how this connects with the GSC and Onshore environment.
• Thoroughness and ability to work independently and distil complex, ambiguous information to create insights for leaders.
• Experience to lead a proactive and delivery-focused team to ensure individual tasks are completed on time and to the required levels of quality whilst maintaining future focus view
• Drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment.
• Good planning, decision making and organization skills.

What additional skills will be good to have?

• Advance training and/or qualification (CISA, CISSP, CISSM, PRMIA, ICA) would be an advantage.
• Audit or Assurance experience.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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