HSBC Group

Why join us?

The Regulatory Compliance (RC) Centre of Excellence (CoE) supports Group, Region, Country and LoB RC teams in the delivery of key stewardship and control activities using a centralised model with 900+ colleagues across seven key locations (China, Egypt, India, Malaysia, Mexico, Philippines and Poland). The RC CoE has specialist teams in areas such as Risk Stewardship Delivery, Regulator Management, Risk Stewardship Support, Surveillance, Control Room, Whistleblowing and Employee Compliance.

The Opportunity:

This is a senior leadership role within the RC CoE and the role holder will be responsible for directing the RC Surveillance CoE teams on a global basis. The RC Surveillance CoE teams specialises in Trade and Communication Surveillance detecting potential examples of market abuse scenarios within the bank for further investigation and referral to relevant risk stewards. The role will be responsible for the RC Surveillance CoE strategy and execution of all activities within the scope of the CoE working closely with the Group Head of Surveillance and Global Head of RC Services to ensure the timely execution and quality of service outcomes within agreed targets.

Additionally, the role holder will:

• Support the wider RC CoE teams in their location acting as an overall RC team site lead. This will include driving performance (including financial aspects), standards, people development and management of local risks, issues and challenges.
• Partner with the Risk & Compliance CoE Site Lead to contribute and execute on the agreed Risk & Compliance Shared Services objectives.

Governance and Committee Memberships

• RC Surveillance ExCo
• RC CoE Management Meeting
• Specific programme related governance and committee membership as required.

What you’ll do:

• Managing the RC Surveillance CoE team on a global basis effectively to ensure service standards are met with acceptable quality assurance outcomes and availability of suitably trained colleagues. This includes recruitment and team resource and dynamic capacity planning.
• Drive the design and implementation of a target operating model for the RC Surveillance CoE.
• Represent the RC Surveillance CoE teams in required forums and committees informing and influencing the decision making of senior leaders to enable achievement of the required strategic outcomes.
• Lead the robust management of the services control environment including quality control, audit findings / management actions and MSIIs.
• Ensure strong collaboration and partnership with the Group Head of Surveillance, Global Head of RC Services, Regional Heads of Surveillance, Surveillance Product Management Leads and R&C CoE Site Leads.
• Provide leadership and execution around the strategy and design of the services both now and in the future.
• Drive the services agenda to migrate further activities into the function to ensure RC operates increasingly effectively and efficiently and can deliver HSBC's strategic goals.
• Collaborate with colleagues across the matrix to bring innovation and technology to the forefront to deliver tangible financial and non-financial benefits

What you will need to succeed in the role:

• Minimum 10+ years of experience in risk management (Operational Risk, Regulatory Compliance, Audit) in Banking or Financial Services.
• Experience of leading a large global team (250+ colleagues) across jurisdictions.
• Experienced change leader having collaboration and influencing skills with proven experience of sponsoring complex changes across multiple markets.
• Proven leadership experience and the gravitas and ability to build connections and work collaboratively across boundaries and to provide sound counsel to senior leaders of HSBC.
• Strong navigator and promoter of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy.
• Proven ability in developing and managing high performing teams.
• Comfortable with ambiguity, unfamiliarity and able to bring clarity to requirements.
• Strong presentation skills, ability to develop clear and succinct presentations and reports for senior management and governance forums. Excellent English writing and spoken skills.
• Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity.
• Ability to drive change forward with pace, whilst setting and managing realistic expectations, often requiring critical upfront challenge.
• Thorough understanding of HSBC Group structures, values, behaviours, processes, and objectives.
• Well established understanding of the financial services regulatory landscape and competitor developments.

What additional skills will be good to have?

• Experience of CIB, Markets & Securities Services, and Surveillance.
• Strong technical background in risk and compliance management, governance or stewardship roles would be advantageous.
• Strong analytical skills especially with regards to understanding of data and analytics, business risk, processes, procedures, and operational controls.
• Compliance certifications e.g. ICA.