Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and
ewards that will take you further.
Your career opportunity
The Cybersecurity Technology & Engineering Service Delivery team operates business requestable services across a globally dispersed team, which support Cybersecurity’s Network Security, Data Protection, Cryptography, Infrastructure and Endpoint Security capabilities.
What you’ll do
- Lead the transition of new business requestable services into the Service Delivery or other Cybersecurity Technology & Engineering teams as appropriate, ensuring that all resource, documentation and training requirements are met.
- Collaborate with the Cybersecurity Service Management team, Capability and Service Owners, to maintain up to date, prioritized, backlog of new services, enhancements and bug fixes to be developed in Service Now.
- Facilitate discussions and collaboration between teams both within and outside of Cybersecurity to develop designs and drive progress of Service Now development items through to completion.
- Coordinate UAT testing of new developed services or enhancements to identify possible bugs.
- Identify and implement opportunities for automation and streamlining processes, improving both the customer and fulfiller experience.
- Facilitate communication and user adoption strategies for newly onboarded services.
- Maintain a stakeholder registry and ensure regular communication is issued to all stakeholders regarding the progress of Service Now design and development activities.
- Present finalized solution designs to the Design Authority for formal review and obtain requisite approvals to proceed with implementation.
What you need to have to succeed in this role
- Project Management or Business Analysis skills and experience.
- Strong stakeholder management skills, with experience of understanding and meeting the needs of multiple stakeholders, manage conflicting priorities from different stakeholders or collaborate with people with strong characters
- An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative and actionable manner.
- Understanding basic Cybersecurity concepts like CIA triad, Data Classification, Data at Rest, Data in Motion, Data in Use, why we implement cryptography etc.
- JIRA, Confluence and Microsoft Visio working experience
- Knowledge about continuous improvement and proven experience in gathering requirements and UAT testing
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com