HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Senior Supplier Manager

Business: Corporate Services 

Principal responsibilities

• Contract Management: Manage the contract lifecycle for WE&O & Hospitality suppliers, including negotiation, renewal, and performance evaluation.
• Performance Management: Establish and enforce service level agreements (SLAs), key performance indicators (KPIs), and governance frameworks.  Conduct regular supplier performance reviews and address any escalation or dispute resolution.
• Commercial Management: Oversee financial aspects including budgeting, cost control, and market benchmarking to ensure competitive pricing.
• Stakeholder Management: Collaborate with Legal, Procurement, Finance and Risk teams to ensure contracts meet all regulatory and corporate standards.
• Risk Management: Mitigate risks associated with supplier performance and contractual obligations, ensuring business continuity.
• Administrative Management: Maintaining WE&O and Hospitality repository site including distribution lists and contract files including DANS from key governance meetings

• Strong understanding of workplace experience and operations/ facilities management and hospitality services
• Expertise in contractual governance and supplier performance management best practices.
• Proficiency in financial oversight including budgeting, cost control, and financial analysis in a security context.
• Familiarity with regulatory requirements and compliance frameworks specific to financial services and security.
• Knowledge of market trends and emerging risks affecting WE&O and Hospitality services.
• Qualifications in Supply Management, Business Administration, WE&O and Hospitality, or a related field desirable.
• Experience in supplier management, contract governance or commercial oversight. Experience in managing supplier relationships and performance in WE&O and / or Hospitality or related sectors is desirable, and experience within the financial services industry or similarly regulated environments is preferred.
• Expertise in financial oversight, including budgeting, cost control, and financial analysis.  Proficiency with contract management systems and performance monitoring tools.  Ability to conduct market analysis and benchmarking to drive cost efficiencies and optimise supplier performance.
• Understanding of WE&O and Hospitality. Familiarity with regulatory requirements and compliance standards specific to financial services and security.  Up-to-date knowledge of market trends, emerging risks, and best practices in global security service delivery.
• Exceptional leadership, communication, and stakeholder management abilities.  Strong strategic thinking, problem-solving, and decision-making skills.  Excellent negotiation, and conflict resolution capabilities.  Proven ability to collaborate effectively with senior leadership and cross-functional teams.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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