HSBC Group

The Head of Business Management will oversee the operations of our Macau insurance business, ensuring seamless branch operations, efficient resource utilization, effective risk management and high staff engagement. This senior leadership role will focus on managing branch networks, property and facilities, administrative and operational processes, management information systems, cost control, and staff performance to drive operational efficiency and support business objectives. The ideal candidate is an experienced operational leader with deep insurance industry knowledge, strong analytical skills, and a proven ability to optimize processes and engage teams.

Principal responsibilities

• Branch Management: Oversee the operations of Macau office, ensuring consistent service delivery, compliance with company standards, and alignment with business goals.
• Insurance Administration Oversight: Streamline processes, including workflow management, documentation, and internal operations, to enhance efficiency.
• Staff Engagement and Development: Foster a high-performance culture by leading staff engagement initiatives, including training programs, performance management, and employee retention strategies to boost morale and productivity.
• Management Information: Oversee the development and maintenance of MI system to provide accurate, timely, and actionable data for decision-making, ensuring robust reporting on operational performance, sales, and customer metrics.
• Cost and Resource Control: Implement strategies to optimize operational budgets, control costs, allocate resources effectively, ensuring financial discipline with high service quality.
• Customer Experience: Oversee operational aspects of customer experience, ensuring seamless delivery of services across channels to enhance satisfaction and retention.
• Regulatory Compliance: Ensure operational processes comply with Macau’s regulations, collaborating with compliance teams to implement efficient workflows.
• Technology Integration: Drive the adoption of operational technologies to enhance efficiency and reduce costs.
• Performance Monitoring: Establish & track operational KPIs, e.g.: cost-to-income ratios and staff productivity, to ensure continuous improvement and alignment with business objectives.
• Stakeholder Collaboration: Work closely with internal teams (e.g., underwriting, claims, IT, HR) and external vendors to ensure operational alignment and support business growth.
• Risk Management: Identify and mitigate operational risks, including process inefficiencies, resource constraints, and compliance gaps, to ensure business continuity and resilience.

• Bachelor’s degree in Business, Finance or a related field.
• Proven track record of managing branch operations, property management, or administrative functions in the insurance sector.
• Strong experience in cost control, resource management, and operational budgeting.
• Expertise in developing & utilizing MI systems for operational reporting and decision-making.
• Demonstrated success in staff engagement, leadership, and fostering a high-performance culture.
• Deep understanding of the Macau insurance market and its regulatory environment.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills, with a data-driven approach to optimizing operations.
• Fluency in English; proficiency in Cantonese and/or Mandarin is highly desirable.