HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

We are currently seeking a high caliber professional to join our department as Head of Business Risk Management (Operations)

Principal responsibilities:

• Perform sales conduct risk analysis including risk parameter assessment, and manage sales conduct risk events including case identification/ investigation/ review on wealth sales business.
• Support achieving effective compliance on wealth sales procedure, and manage controls via data analysis and feedback mechanism on regular and/or ad-hoc basis.
• Formulate, evaluate and make recommendations for improvement on the monitoring adequacy on wealth sales compliance fulfilment / overall internal control review.
• Based on risk parameters monitoring and case review results, review sales process and implement robust control programs.
• Make recommendation on remedial action for non-compliance to uplift sales quality standards including but not limited to wealth sales compliance reinforcement briefing.
• Coordinate development/ implementation of sales conduct risk mitigation plans and support roll-out of strategic level governance.
• Responsible for overseeing and ensuring operational risks are managed in accordance with latest regulatory requirement, change of business model, Group FIM and relevant guidelines and standards to wealth sales business (overall internal control), and update relevant controls where necessary. 
• Compile regular and/or ad-hoc management report related to wealth sales (overall internal control) for management oversight.
• Provide timely response to internal/ external audits and regulators, and ensure the actions resulting from relevant enquiries/reviews are appropriately implemented.
• Conduct sales conduct risk controls self-assessments continuously taking into account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology (including bottom up process to identify and evaluate risks and associated controls). 
• Promote positive risk culture and risk awareness across branch network.  

Requirements:

• University degree is preferable.
• Minimum 8 years’ experience in the Financial Services Industry. Previous experience in compliance, audit, risk management, or any other oversight, monitoring function is a plus.
• Knowledge in Investment and Insurance sales process; and understanding in relevant operational, conduct risk and internal control principles are advantages. 
• Customer centric mindset and ability to manage complex interactions effectively.
• Ability to bring divergent ideas to create new and valuable solutions.
• Good problem solving, interpersonal and communication skills.
• Strong self-motivation and ability to work independently.
• Ability to communicate effectively with proficiency in both English and Chinese.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

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