Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.
At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Head of Customer Engagement and Event.
Principal Responsibilities
In this role you will
Plan and develop ongoing innovative engagement opportunities and/or events to support Retail Distribution team to engage with customers of diverse background, including strategic groups such as offshore customers, to drive engagement and business growth
Collaborate seamlessly with HSBC Life Distribution team and Retail Distribution’s Insurance Specialist team to develop relevant engagement activities that drive common business target
Identify and develop new engagement opportunities and/or events to support HNW channels such as Brokers, Private Bank and Commercial Bank, to engage with new & existing clients, to drive engagement and business growth
Collaborate seamlessly with HSBC Life Distribution HNW team to develop relevant engagement activities that drive common business target
Leverage on HSBC’s signature events, e.g. Hong Kong Sevens, to strategize and develop HSBC Life specific events to engage business partners and customers to further strengthen HSBC Life’s brand awareness in Hong Kong and the wider GBA
Collaborate closely with HSBC Life Marketing and Partnership team and other internal functions including WPB Marketing, and marketing agencies to develop and execute high-impact customer events that differentiate HSBC Life from competitors
Collaborate with EB Distribution team to plan and develop marketing activities such as regular marketing communications, worksite marketing events etc., to promote HSBC Life full suite of offerings to members of EB corporate clients
Drive collaboration and cross entities/ functions alignment with Distribution Team, Bank partners and Global Insurance to ensure seamless execution of marketing initiatives/ events
Requirements
To be successful you will need
Master’s or Bachelor’s degree in Marketing, Business, or a related field
Ability to demonstrate successful experience in event management by providing top-notch experiences to customers across various profiles is a bonus
Experience in a senior role within insurance or financial services industry is a plus
High sensitivity to market trends, possess good knowledge of consumer behaviours and needs of offshore customers and the millennials
Excellent strategic thinking, problem-solving, and decision-making capabilities
Collaborative mindset with track record of successful partnerships with external agencies and internal stakeholders
Strong leadership, influencing and people management skills
Strong communications and interpersonal skill, with fluency in Cantonese and English, proficiency in Mandarin is a plus
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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