Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As our Head of HR Operations, US, this role will be responsible for overseeing the HR delivery service and HR COO teams across the country in respect of provision of advice and guidance on the full Operations, to include payroll, third party management, service, risk, business change, risk management, etc.
The role will be required to:
Ensure that the service is delivered efficiently with full alignment with the global people strategy and people priorities in region - In partnership with the Head of People and people SMEs
Ensure consistent application of the risk framework in region
Oversee HR service quality ensuring consistently high standards of customer outcome
Manage conflicting priorities and ensure prioritization in line with the plan
Ensure compliance with local regulatory requirements, labour laws and regulations
Oversee local reporting, including regulatory reporting, internal and external audits, statutory reviews, etc
Oversee the management of operations related activities, including payroll, third party management, etc
Drive the implementation of key change initiatives and activities
Identify opportunities to improve processes, achieve targets and metrics, simplify and improve the efficiency and capability of the function
Oversee financials and manage local resource allocations and budget
Manage stakeholder expectations in relation to products, services and potential solutions, alternative options, cost implications and other considerations to drive the right outcomes that meet legal and regulatory requirements
Support the development and capability of the HR COO team members
Support the Head of People to maintain relevant oversight and monitoring of people risk
For this role, HSBC targets a pay range between $160,000.00 and $225,000.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
Significant experience in a complex matrix environment with experience in multiple HR disciplines
Solid stakeholder management skills and provision of detailed solution options, cost considerations, benefits, risks and potential outcomes by recommending and implementing such solutions
Sound knowledge and understanding of HR Operating models, products and solutions, labour laws and regulations coupled with an appreciation for risk management
Strong experience in leading business change / transformation and / or project delivery
Good project management skills and experience in developing concepts and seeing through to implementation
Proven analytical ability, and ability to establish data driven HR decisions
Outstanding interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Flexibility, tenacity and resilience to deal with business demands during periods of high workload
A commercial mind-set focused on outcomes over activity
Experience in managing and leading large team through change
Strong written and verbal communication skills
Knowledge of HR risk first LoD and second LoD activities
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.