Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Principal responsibilities
Formulate and implement effective and sound card spending and balance growth strategies and actions to achieve the growth targets and increase market share.
Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
Oversee the portfolio profitability through strategic product pricing, balance growth and line utilization strategies, and manage risks and gaps to ensure sustainable growth in different business attributes
Manage customer lifecycle journeys to optimize customer experience and relationship deepening to maximize customer value, engagement and loyalty to the Bank.
Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.
Requirements
Qualifications
Degree holder or above in Business Administration, Economics, Marketing and related disciplines
Senior management experience in Banking or Cards and Payments products development and portfolio management
Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
Proven experience in customer experience and lifecycle management
Sound awareness and knowledge about the use of data analytics and customer behavior
Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
Experience to lead a team of professionals
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited