Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role you will:
• Overseeing Lending Services consumed in the UK
• Overseeing a group of ITSOs ensuring they compete their respective duties.
• Ensuring permanent resolutions are prioritized and progressed for Incidents/Problems.
• Overseeing the necessary Change Management process, ensuring clean failure free change.
• Working closely with the Development team as integral member of ‘Agile development’ projects.
• Coordinating Evergreening projects which include the application platform evergreening.
• Ensuring DRE (Disaster Recovery Exercises) for new applications, Support Infrastructure RTB activities like yearly Role Swap exercises
• Managing SSL Certificate Upgrades and Security Patches installations on PROD servers
• Utilize existing HSBC tools for Information Technology Service Management.
• Ensuring support matrix are up to date and effective for UK Services
• Communicate effectively with exec management, providing timely status reports as required.
Requirements
Qualifications - External
To be successful in this role you should meet the following requirements:
• Experience of 10-15 years in service delivery/support organization.
• Have good understanding of End to End service offerings.
• Lead and contribute to crisis calls, undertake impact analysis and communicate with stakeholders.
• Experience of monitoring tools like Interscope Willy/App Dynamics, Splunk, BMC Patrol, HP BSM
• Knowledge on cloud infrastructure, and data warehousing concepts.
• Experience working with ITIL Processes, Incident, Change, Problem management processes.
• Proven ability to communicate between the business and technical teams as well as analyzing, resolving and/or escalating problems.
• Experience managing remediation projects is added advantage.
• Reporting and communication expertise
• Experience with DevOps tools - GitHub, JIRA, Confluence, Jenkins/Ansible
• Good knowledge on IT Service Management workflow systems (JIRA, SNOW)
You’ll achieve more when you join HSBC.
www.hsbc.com/careers