Job description
The Wholesale Client Services implementation manager is responsible to drive the Digital transformation agenda of the team by taking part of the implementation of the key local and global initiatives, as well as being actively involved on the performance of New to bank and Existing to bank teams making sure to oversee that the key performance and indicators are within target on a monthly basis. This rol will take active part on the governance activities of Wholesale Client services team making sure to provide effective information results to key stake holders and senior management.
Functions:
- Oversee the performance of Migration of customers to male sure they are within the risk appetite of Corporate & Institutional Banking
- Look after the correct performance and improvements of Global tools such as CRT and QlikView
- Oversee and execute of local and Global initiatives engaging with business, operations and technology teams
- Lead the transformation agenda of Wholesale Client Services Team
- Oversight of LAM key performance indicators (Onboarding and Ongoing CDD)
- Coordinate and participate at senior level local and global forums (finance and technology related)
- Effectively identify desired business outcomes and drive changes liaising with technology, policy, transformation teams as well as external vendors.
- Actively support the creation of the LAM WCS Governance Strategy, seek opportunities to innovate and improve existing reporting processes and actively support the various transformation programs.
Requirements
- Excellent written and wider communications skills in both Spanish and English
- Strong planning and governance skills
- Active communication and the ability to influence
- Ability to take a portfolio view and effectively manage multiple market deliveries whilst ensuring each deliverable runs effectively.
- Project management skills
- Innovation mindset
- Digital transformation thinking
“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”
“At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”