Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Finance Systems Operations
Principal responsibilities
- Working with Business Users / application owners / Finance change delivery / Finance IT for any business, infrastructure or application change to understand / assess upcoming changes
- Collaborate with the Application /Infrastructure Support Team during Change release
- Create UAT test cases and deployment support for small changes
- Act as an SME for the processes, and deliverables of the project.
- Understanding of DevOps Model and Agile methodology.
- CaRT, HERAS Wholsesale & Retail, ASTIR, SFactor, SP & ST Data Consolidation teams, Regional Regulatory Reporting teams.
- Engage with various stakeholders to understand the criticality and customer requirements and drive requests/ changes accordingly.
- Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism
- Influence and escalate key customer issues in an effective way to ensure timely resolution by adhering to incident management frame work.
- Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.
Requirements
- Good communication skills, able to professionally and effectively present information and issues
- High Level of problem solving and analytical skills and ability to grasp complicated functions in short period of time.
- Mature and independent - able to work with little supervision
- Proactively identifies and completes required tasks
- Team player able to manage conflict and conflicting priorities
- Confidence and ability to instill change disciplines and control across the team
- Must be flexible to work in 24*7 shift
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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