Job description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as a Manager, Investment Operations Service Delivery.
Principal Responsibilities
Manager role to support service delivery of a range of Middle Office functions/Products in individual Middle Office product.
In this role you will:
- Process trade matching and settlement services in respect of Investment Operations activities by ensuring all securities trades are matched to broker’s trade confirmations and instructed to client’s custodians for settlement within strict deadlines
- Provide managerial operational cover when required within Investment Operations Service Delivery as well as undertaking own tasks within the Team. Monitor the timeliness and completeness of the Middle Office downstream operations e.g. security settlement, cash payment, etc.
- Provide client services to Middle Office clients to ensure all enquires are resolved on a timely basis, providing clear and concise notes together with documentation to support outstanding items
- Represent team to participate in various change management and transformation projects to ensure up-to-date knowledge on the overall infrastructure development and corporate changes
- Take control of all communication within MSS in respect of client implementations within Investment Operations. Maintain good partnership with Securities Services Operation (SSO) and ensure the alignment of service delivery across various operation sites
- Be the key co-ordinator between MSS Investment Operations and MSS stakeholder project teams to progress operational service model with procedures governing the workflow. Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Update and maintain all procedural documentation accordingly
- Manage implementation delivery of client’s middle office service proposition within MSS Investment Operations and perform Middle Office operations for any new products and service offering as the scope expands
- Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model and participate in various change management and transformation projects. Manage User Acceptance of new or upgraded software as required, under guidance of the relative project or IT team
Requirements
To be successful you will need:
Intermediate experience working within an Investment Management, Brokerage and /or Custody environment is essential to perform this role, with specific knowledge and experience of the following:
- Diverse working experience in financial or consulting fields including strong process management skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support. Mandarin proficiency is preferred
- Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling would be an advantage
- A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types. Good knowledge of Middle Office operation preferably with a hands-on knowledge to operate HSBCNet, Multifonds, Markit EDM, TradeFlow, Calypso & Aladdin. Also, good understanding of relevant anti-money laundering legislation is required
- Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders. Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders. Extensive experience of leading and developing teams using appropriate communication, delegation and planning skills. A strong understanding of regional business and financial services market would be an advantage
- Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products as well as strong Knowledge of implementation delivery and project management planning and full knowledge of investment workflows – funds, custodians, and brokers. Knowledge of procedure writing, exposure of offshore/transformation projects
- Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment along with strong business sense with good decision making and problem solving ability is preferred. Sound time management skills to be able to effectively prioritise and multi-task
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.