Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
People Function
Our People Function is dedicated in its pursuit of recruiting high-achieving individuals to ensure that we have the best talent across our business. We also provide strategic incentives designed to help drive the rest of our business forward. We are heavily involved in the crafting and execution of goals as a business partner, in tandem with other divisions, proving an invaluable contribution to the Bank’s operations and processes.
A career in People Function can provide an ideal steppingstone into the fast-paced and dynamic world of banking, providing you with large-scale project management expertise and an opportunity to truly contribute to our Bank’s success. You should possess a pragmatic mindset and the high-level interpersonal and communication skills necessary to ensure that all of the employees under your care continue to enjoy fulfilled working lives.
We are currently seeking a high caliber professional to join our department as Manager People Advisory.
Principal responsibilities
Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
Handle end to end review of complaints and employee grievances.
Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. business transformation programme) working with the HR Partners where required.
Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools. Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
Provide the appropriate level of support for Senior Executives providing end to end co-ordination and quality assurance of queries and transaction resolution.
Requirements
Practical experience gained in one or more of Employee Relations, Performance & Reward, Internal Investigations, HR Business Partner or Learning & Talent Development.
Strong analytical, critical thinking, investigative and problem-solving skills.
Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience.
Good understanding of the principles of employee relations and procedures.
Ability to prioritise work under pressure.
An understanding of the business environment (within Hang Seng and/or the industry) to ensure that advice and guidance aligns with business aims and goals.
Financial Services (or Professional Services) background preferred.
Experience of managing the people aspects of change programmes.
You’ll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited