HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

 In this role, you will:

• Provide timely and effective technical support to HSBC Fusion users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution. 
• Providing technical guidance and communicate technical fixes eg. Root cause / configurations in a way that is understandable to all involved.
• Assisting in significant major incidents or aged cases to resolve in a timely fashion and provide SME input to resolve and reduce resolution time.
• Build system domain knowledge across the Fusion estate, to provide guidance on the usage and operation of the Oracle Fusion Platform.  
• The incumbent will need to collaborate and establish good working relationships with key stakeholders, including business team stakeholders, Project Fusion stakeholders, wider POD teams, ERP Strategy and Support Teams 
• Effectively communicate relevant information, products and services to the Service desk team leads, at the right time in an appropriate style, throughout the lifecycle of a service impacting incidents  
• Build rapport within and across teams, to improve service delivery and achieve bank objectives and maintain a high performance culture within the IT service desk.
• Collaboration – Seeks, listens to and accepts feedback and uses mistakes, failures and successes as data for future planning and development. Accepts personal responsibility and encourages others in completion of tasks on time and to the highest standards.
• Manage the IT Risk associated with the adoption of emerging technology solutions, especially in relation to the externally hosted cloud-based services.
• Promotes to colleagues, the importance of following risk and compliance policies and procedures. Recognises inefficiencies and suggests ways to improve local risk and compliance processes.

To be successful in this role, you should meet the following requirements:

• Role relevant qualifications, i.e. ITIL certification is desirable but not essential.
• Oracle Fusion Functional knowledge on Procurement, Financial and General Ledger modules. Oracle Fusion Certification would be desirable. 
• Proven working experience with Oracle Fusion technologies: 5-10 years’ experience
• Demonstrable experience in mentoring a team from a technical perspective and helping build & maintain SME knowledge.
• Proven experience of Service Excellence and working in a production support context
• Excellent communication and interpersonal skills. 
• Strong analytical and problem-solving abilities. 
• Proficiency in IT Service management tools and software (particularly Service Now) 
• Knowledge of computer systems, networks, and software applications. 
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively. 
• Experience with agile methodologies. Proven record of working in a collaborative environment with technology and cross functional business teams.
• Effective leader as well as team player with a strong commitment to quality and efficiency. Strong communication skills coupled with presentation skills.
• Ability to communicate effectively with both technical & non-technical stakeholders. Candidate should be able to lead and track book of work deliveries, prioritise requirements, track schedule independently and present periodic status to management.
• Understanding of Oracle Fusion workflow and intricacies is a must. Create innovative solutions to manual toil embedded in the process.
• Risk identification, risk reporting and devising interventions to mitigating risks. Budget management and forecasting of project demand.
• Experience in management of external service providers and vendor management. Ensure adherence to standard controls and drives teams to achieve compliance, framework and controls.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India