HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Provide timely and effective technical support to HSBC Fusion users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution.
• Build system domain knowledge across the Fusion estate, to provide guidance on the usage and operation of the Oracle Fusion Platform.
• Providing technical guidance and communicating technical fixes e.g. Root cause / configurations in a way that is understandable to users and stakeholders.
• Assist in incident resolution of IT system issues ensuring this is undertaken in a timely fashion and adhering to given Service Levels. 
• The incumbent will need to collaborate and establish good working relationships with key stakeholders, including business team stakeholders, Project Fusion stakeholders, wider POD teams, ERP Strategy and Support Teams
• Effectively communicate relevant information, products and services to the Service desk team leads, at the right time in an appropriate style, throughout the lifecycle of a service impacting incidents
• Take ownership and provide a level of service that puts the customer at the heart of everything we do in resolving issues. 
• Build rapport within and across teams, to improve service delivery and achieve bank objectives and maintain a high-performance culture within the IT service desk. 
• Collaboration – Seeks, listens to and accepts feedback and uses mistakes, failures and successes as data for future development. Accepts personal responsibility and encourages others in completion of tasks on time and to the highest standards. 
• Highlight the IT Risk associated with the adoption of emerging technology solutions, especially in relation to the externally hosted cloud-based services.
• Recognizes inefficiencies and suggests ways to improve local risk and compliance processes. 

To be successful in this role, you should meet the following requirements:

• Current System Review: Review how users are currently using the application and discuss any pain points or issues that they are experiencing.
• Feature Utilization: Assess which features are being fully utilized and which are not. Identify any features that users might not be aware of or using efficiently and conduct appropriate trainings.
• Optimization: Explore ways to optimize current processes. Discuss any customization options or additional modules that could enhance functionality and highlight the same to business.
• Training and Development: Conduct targeted training sessions for users. Focus on new features, advanced functionalities, and common issues which would benefit the users.
• Feedback and Improvement: Provide feedback on the tool’s performance and any desired improvements to the vendor. Discuss how the vendor plans to address any reported issues or implement the improvements.
• Support and Communication: Clarify support channels and escalation paths both for business and IT. Ensure we have a point of contact and an approved process for issues/questions/dispensations and approvals. Be the single point of contact for users for all sorts of communication.
• Oracle Fusion Functional knowledge on Procurement, Financial and General Ledger modules. Oracle Fusion Certification would be desirable.
• ITIL (Information Technology Infrastructure Library) certification or equivalent.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in IT service management tools and software.
• Knowledge of computer systems, networks, and software applications.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI