HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Human Resources Operations Manager – United States

Business: Human Resources

FTC for 1 year

Principal responsibilities

Impact on the Business/Function

• Is responsible for administering the overall operation of the team and resources allocation.
• Implement meticulous checks and controls in the team.
• Continuously look for ways to improve the process efficiency
• Is responsible for updating the knowledge on policies and legislation changes with the team to ensure accuracy in payments and full compliance with legislative requirements
• Is responsible for building development plan for the team and regularly arrange discussion with the team for further development.
• Is responsible for making further improvements on controls to reduce the operation cost and relax the burden to the team members
• Is responsible for ensuring the Business Contingency plan is well planned and tested.
• Is responsible for ensuring all service related documents are reviewed and signed with stakeholders regularly. 

Customers / Stakeholders

• Ensure monthly accurate pay results and excellent payroll service for the responsible entities
• Answer employees’ enquiries in polite, efficient and professional manner
• Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction
• Monitor ‘Service Quality’ of the team to ensure high Customer Service Standards
• Is responsible for recognizing, rewarding and setting high internal service excellence benchmarks to ensure customer satisfaction
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence

Leadership & Teamwork

• Drive staff development through soft skill training, personal development plans and performance management reviews,
• Motivate and developing team members to meet business objectives
• Create robust team environment where skills and knowledge is shared to achieve team and business goals
• Brief team members regularly and ensure that they are made aware of individual/department performance targets and achievements
• Knowledge and experience is shared with team members, providing assistance on referred/technical issues
• Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner

Operational Effectiveness & Control:

• Continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.
• Make further improvements on controls to reduce the operation cost and relax the burden to the team members
• Identify streamlining opportunities to eliminate manual efforts and improve the workflow

• Minimum 5 years’ supervisory experience in a HR operation related role or in processing environment
• Good communication skills in spoken and written English
• Good time management skill
• Good presentation skills
• Ability to build and maintain relations with business units and continuously give feedback by stringent following up Performance Level Agreement
• Strong analytical, attention to detail, customer service, problem-solving, organizational, interpersonal, verbal, and written communication skills.
• Proficient in Excel (i.e., Pivot Tables, VLOOKUPs, and other formulas).
• Evidence of process management skills with an ability to initiate process improvements
• Strong customer orientations. A high standard of interpersonal sensitivity, communication and judgment skills. 
• Strong leadership skills and resource planning skills along with the ability to handle capacity and MI reporting
• Familiar with the HR policies and regulations.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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