HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This role is pivotal in ensuring the seamless delivery of IT services, balancing technical expertise with strategic leadership to meet organizational goals and client expectations. 

As our Portfolio Delivery Lead you will:

• Provide leadership to cross-functional teams, fostering a collaborative and high-performance culture
• Mentor and develop team members, promoting continuous learning and professional growth
• Lead the delivery of Trade Floor Voice and Media Capture services, ensuring adherence to global standards
• Collaborate with internal stakeholders to identify opportunities for proves optimization and innovation in service delivery
• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
• Drive a culture of continuous improvement by utilizing feedback loops and data analytics to inform service enhancement
• Identify potential risks to service delivery and develop mitigation plans to address them proactively

For this role, HSBC targets a pay range between $131,900.00 and $197,800.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Bachelor’s degree with a concentration in Computer Science, Engineering Technology, or related disciplines is preferred
• 10+ Years’ experience in Trade Floor Voice with a concentration in Trade Floor Voice and Media Capture Delivery
• Understanding of ITIL V4 framework and service management best practices
• Proven experience in managing large-scale service operations and cross-functional teams
• Excellent leadership, communication, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Relevant knowledge of ITIL Expert, COBIT, or Six Sigma preferred
• Experience with digital transformation in initiatives and service automation
• Familiarity with service management tools and technologies (e.g., ServiceNow, JIRA Service Management).

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.