HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Privileged Access Management

Role Purpose:

IAM Technology is a global engineering and development team providing Identity and Access Management technology for HSBC. We provide and support many of the Bank’s most critical IAM infrastructure services including Active Directory, Privileged Access Management (PAM) and Access Governance.  We are passionate about providing high-quality, automated, and self-service solutions to our customers. Specialist Engineers within PAM Technology work within one of three key functions - SRE, Engineering or Development, working in an Agile pod within a globally diverse team. There are opportunities to specialize in one area or rotate to build a broad range of technical skills in this diverse and exciting field.

Main Activities:

This role reports into the PAM SRE Function. The role holder will act as a Specialist Engineer within the PAM Technology area and have opportunity to work on multiple products and technologies. This is a cross-skilled SRE function supporting all PAM services and adding value in automation and optimizing BAU workload through innovation. SRE engineers’ partner with members of our Engineering and Development functions to provide a full end to end service to our customers.

• Third party product scope; Cyberark, Delinea, HashiCorp, TPAM
• Conduct root cause analysis of incidents and implement measures to prevent recurrence.
• Deliver changes in accordance with guidelines, representing them in Change Advisory Board (CAB) meetings as required.
• Complete tasks to maintain a stable and resilient service.
• Drive continuous improvement in service health and resilience.
• Provide data and documentation to internal and external auditors, including walkthroughs and reports.
• Research, develop, and implement new solutions to reduce manual work and effort.
• Maintain proactive relationships with multiple PAM vendors.
• Foster strong relationships with business stakeholders and internal technical teams.
• Manage out-of-hours work when required.
• Promote knowledge sharing and mentoring within the team.

Essential Requirements

• 3 years+ experience of at least one third party PAM product (Delinea, Cyberark, One Identity, or Hashicorp Vault)
• 3 years+ experience of UNIX and/or Windows operating systems – build, support and maintain.
• Experience of data management – SQL database, data repositories such as Splunk, reporting such as Grafana and PowerBI
• Experience of designing and building automation processes using Ansible Automation Platform (AAP) including creation of playbooks
• Experience of managing crisis calls, troubleshooting complex issues and building root cause remediation plans.
• Experience of designing monitoring and alerting solutions at enterprise level (Splunk, Grafana, App Dynamics, SCOM)
• Understanding and experience of technologies deployed at a large scale in a global IT enterprise.
• Experience of working in an Agile team – managing work in Jira and engagements in Jira Service Desk
• Confident and clear communicator in English language – written and spoken within an internationally diverse team setting.

Additional Requirements

• Experience of coding, scripting, and use of GitHub and code management best practices
• Experience working with Audit, and Compliance requests and procedures.
• Experience taking on Scrum Master role, or in managing Jira Boards and task prioritisation.
• Ability to adapt and understand new technologies – being self-motivated to learn.
• Strong interpersonal, influencing, communication and report-writing skills.
• Ability to interact appropriately with users of various technical skill levels.
• Strong analytical skills and ability to work with users to find the best solution. 
• Ability to work in a multi country, culturally diverse and time-zone separated role.

Competencies:

• Self-motivated.
• Communication.
• Collaboration.
• Problem solving.
• Analytical minded.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***