HSBC Group

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Product Design Lead.

Principal Responsibilities

Role purpose:

Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we create best-in-class experiences that make a difference in customers' lives.  We align business strategy with user needs across channels and touchpoints to shape the future experience for affluent customers across the globe. As a Product Design Lead, your mission is to define and scale best-in-class experiences for millions of customers across the globe, unlocking the full potential of the banking app and connected channels. 

In this role you will

• Influence our vision, strategy, and roadmap to help position HSBC at the forefront of customer experience design
• Elevate design quality and practice across the team, mentoring designers, championing design thinking, and embedding a culture of excellence and accountability
• Lead and inspire a global team of UX / UI designers, ensuring the highest standard of craft, clarity and creativity
• Ability to translate complex financial services and regulatory requirements into simple, engaging and trustworthy digital experiences
• Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value, ensuring the voice of the customer is embedded in every decision
• Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences across all stages of the product development lifecycle
• Realise the benefits of consistency and scalable design practices to deliver high quality experiences for diverse customers, championing a culture of inclusivity and valuing differences
• Influence and collaborate with a diverse range of Stakeholders to build trusted relationship, leading to stronger collaboration within projects to align goals and delight our customers

To be successful you will need

• Proven experience designing digital products and services, with strategic responsibility and impact or connecting decisions to business and customer goals
• A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes
• Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture
• Experience in complex, regulated environments—ideally financial services
• Working knowledge of accessibility standards and inclusive design
• A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts
• Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences
• Confidence mentoring others and contributing to a culture of growth and excellence

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.