Job description

 Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Description

 Business Banking 

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

We are currently seeking an experienced professional to join the Business Banking team.

Job Introduction

The role holder will work closely with the RM supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner This supports the bank’s long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service. 

Principal Responsibilities

  • Actively source New to Bank customers for Asset as well as Liability business to build a new portfolio adhering to the parameters related to minimum revenue threshold from the NTB relationship.
  • Maximize HSBC share of wallet through cross selling transaction banking products.
  • Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
  • Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities .
  • Develop proficiency in job related skills through exposure to training programs.
  • Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.
  • Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators. Ensure awareness of compliance requirements and implementation of Group Compliance Policy.
  • Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
  • Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators
Requirements

Qualifications

Essential

  • Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher
  • Understanding of risk management
  • Some understanding of credit
  • Analytical and financial skills.
  • Ability to work without constant direction
  • Good organizational and time management skills.
  • Ability to interact with all levels of commercial customers
  • Good interpersonal skills
  • Good communication skills, both oral and written
  • Qualifications and/or training courses

Additional information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click HERE 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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