Job description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high calibre professional to join our team as a Sales Officer, EPSCO.
Principal Responsibilities
Assist to implement and manage sales/service activities, and expand EPS merchant acquiring business in Hong Kong. To maintain EPS position in the market by exploring and sustaining profitable merchant relationship, thus maximizing EPSCO’s profitability.
- Achieve EPSCO’s targets for individual and team, including new merchants/terminal acquisition, EPS transaction volume, China Union Pay (CUP) merchant acquisition, Point-of-Sales (POS) terminal penetration against total portfolio, sharing buttons acquired from other banks, joint promotion referrals, minimize merchant/terminal attrition as well as achieving year-on-year merchant income growth. Assists in executing sales strategies relating to merchant acquiring business to achieve the set objectives
- Maintain frequent contact with merchants to enhance and cement merchant relationship and acquire additional business from existing merchants
- Independently responsible for after-sales follow-up activities and administrative tasks, handling phone-in enquiries. Gather merchant transaction data for the team to prepare proposals and analysis if deems necessary
- Support annual and ad-hoc projects
- Collect information from merchants and customers, report and propose actions to their respective team leaders in order to safeguard market share
- Coordinate with other departments to ensure proper service standard can be maintained
- Provide a professional service to customers by handling verbal and written enquiries and resolving enquiries in an effective and efficient manner
Requirements
- College or above, with a tertiary-level education preferred
- 1 – 3 years working experience, with the sales experience in financial industry or other retail consumer products will be a plus
- Have good telephone manner, customer focused mindset with effective communication skill
- Sound problem solving, negotiation, planning and organizing skills
- Ability to work independently and under pressure
- Self-motivated, possesses good interpersonal skills and a good team player
- Good command of Cantonese, English and Putonghua
- Microsoft Word, Excel and PowerPoint, internet operating skills and computer security
You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.