职位描述
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant - CTB GLOBAL OPS_WPB.
Principal responsibilitie
Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Senior Process consultant’s in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs
For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
Subject matter experts in gathering, translating and clarifying requirement and defining design options.
The role holder will be a major point of contact with the business and IT, will work independently and should have a high level of flexibility to consult with the business at all levels.
Successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activities.
Organize & lead process reviews, walkthrough, bootcamp sessions.
Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks.
Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
要求
Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
Good experience in Project Management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
Good working knowledge of functional area in an operational or consulting capacity.
Brings structure and order to undefined problems and/or large scale problem, making them easier to address and solve.
Having knowledge of the change process, project lifecycle and Agile ways of working.
Awareness of problem-solving skills using end to end process reviews and data driven analysis.
Analyzes complex business data and develop valuable insights to enable well informed decision making.
Understands how technology/process improvements adds value to the business and to the end customer.
Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
Ability to question status quo with a strong desire to help remediate business area/Customer pain points. Translate ideas into tangible outcomes.
Strong collaboration with different business partners and Subject Matter Experts, change management and implementation management.
Good English written & verbal communication skills, negotiation skills and influencing skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
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