职位描述
Please note this job advertisement is only available in Chinese
To assist the manager in running the operations.
Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs).
Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control.
协助经理的日常事务。
建立与保持良好的客户关系并改善客户服务质素。
按规定时间完成分配的任务，紧跟公司程序监控工作流程。
保证生产率和质量目标，监控并实现以确保最佳资源利用率以及业务目标和客户服务水平协议（SLA）的实现。
程序变更/新举措由团队进行审查，充分交流和实施。
汇丰是平等机会雇主，致力构建珍视和尊重所有雇员、重视各种观点的文化。我们在多元共融的环境中促进持续职业发展、弹性工作并提供成长机会，我们对此深感自豪。我们鼓励所有合资格人士提出申请，无论性别或遗传信息、性向、种族、宗教信仰、社会地位、医疗休假需求、政治背景、身体状况、肤色、国籍、服役状况等因素如何，我们都会基于申请人的才能和与职位的匹配程度作出决定。
要求
Bachelor’s Degree in Finance, business or related discipline.
2 – 3 years working experience with demonstrated interest in finance industry, application support and problem resolution is preferable.
Ability to manage deliverable of themselves and excellent problem solving skills and ability to find logical solutions to problems. Possess good analytical mindset; strong self-motivation and able to work under pressure; excellent interpersonal and team work skills. Willingness to learn new system, business processes and product knowledge; multi-tasking with ability to independently prioritize workload without impacting the deliverables.
Evidence of excellent verbal, written communication and presentation skills; fluent in English is a must.
Willing to accept rotating shift (7am-4pm/4pm-1am), and work location in Foshan and Guangzhou.
金融类及相关专业本科或以上学历。
2-3年金融行业类工作经验。
良好的逻辑思维能力以及独立解决问题能力，积极正面的工作态度和团队合作精神。
具备良好的英语读写及沟通能力。
能适应轮班工作，并接受工作地点调配，包括东风西汇丰大厦/佛山千灯湖/太古汇。
***汇丰环球客户服务（广东）有限公司发布***